Our client Nets is looking for a full-time Norwegian speaking Order Handling Specialist to strengthen their team in Helsinki. The Terminal Order handling team handles all the payment terminal and e-commerce orders and order-related questions from several channels (email, web-shop, signom form) for the Nordic region. The contract is made until the summer of 2021.
Your responsibilities include the following (but will not be limited to):
• Customer Service via email and telephone (callbacks)
• Contract handling in SAP (entering new orders & changing requests)
• Payment terminal configuration
• Continuous improvements to current processes
• Internal training to other team members
You should have some experience working in customer service roles. You are expected to have adherence to best practices of dealing with customers and data. Understanding of merchant solutions products and services would be beneficial. You should have excellent knowledge of MS Office (particularly Excel). The required qualities of the candidate include also good communication skills in Norwegian and English, both in written and in spoken language. The internal and external stakeholders are located around the Nordic countries. You are team oriented, well organized and have strong attention to detail.
Our client offers you an inspiring and motivating environment, challenging tasks that contribute to both professional and personal growth and development, the opportunity to be part of a company recognized by growth, innovation and development.
To apply to this position, please send your application and CV in English with salary request as soon as possible via link below.